In all fairness, I am not a network professional, which appears to be the demographic ubiquiti is catering to, but there is an expectation when you put some thing out on the Apple store, that it will be easy for your typical consumer to use. I also feel like the screenshots for the app tend to appear very useful, for example monitoring specific traffic to social media sites, but in truth there is very limited access to this type of information through the app. Much of the functionality is hidden under layers and layers of options, which is a undesirable thing when you have a mobile device as your user interface. Likewise, something simple like adding your DNS servers (say openDNS) is not easy or intuitive.
UBIQUITI UNIFI CONTROLLER PC
I had to go back to the desktop PC and web interface to made the new hardware adding process work. Things that should be easy like searching for new access points or switches worked zero percent of the time. However, the appeal has exceeded the actual usefulness for me. Generally this app has a large degree of functionally regarding setup and control of your UniFi hardware. “Thank you a million times over for finally adding upnp configuration support to the web client interface!” Keep up the good work. My last comment that hopefully someone at Ubiquiti will read. Not holding my breath but I remain optimistic. When I can ditch my laptop completely, that will be a 5 star day. I’ve found the interface intuitive, well secured w/ 2FA, and an extremely convenient alternative to my laptop for many things. Having said that, Ubiquiti has done a very nice job including the necessary essentials in their Unify iOS app support.
Meaning, no one in Ubiquiti sales management, or product management, believes a purchase decision will be swayed based on the merits of equal iOS app support to that of the browser. Evidently it is not embraced as a strong enough competitive differentiator to warrant a rise above mediocrity. I’ve always believed this is an area where a vendor could really set themselves apart from the average crowd. App is a nice companion but not a browser replacementĪs is the case with every networking vendor I work with, supplemental mobile app support is treated as a secondary effort to their main management thick client or browser based interface.